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cant upload .TCX files
stern22
#1 Posted : Tuesday, May 31, 2011 12:44:14 PM(UTC)
Rank: Member

Posts: 1

I'm having trouble all of a sudden uploading .TCX files to Training Peaks. Error message "Upload Failed, your file could not be understood. Please contact support if you continue to experience this problem" and then "[HTTPStatusEvent type="httpStatus" bubbles=false cancelable=false eventPhase=2 status=302 responseURL=null]". I've been uploading .tcx files for a couple years and have never had a problem until this weekend. Any help would be appreciated!

Stacey Stern

 

JamalSchott
#2 Posted : Tuesday, May 31, 2011 3:52:07 PM(UTC)
Rank: Member

Posts: 2

same problem here Stacey - I received the exact same error message uploading a bike workout and then again today uploading a run workout.

climbingdog@cts
#3 Posted : Wednesday, June 01, 2011 4:27:01 PM(UTC)
Rank: Member

Posts: 1

Same thing here with .csv Powertap files. I even tried uploading a file that it took just fine last week, and now it doesn't understand it.

No solution from support yet....

TammyPeaksware
#4 Posted : Friday, June 03, 2011 1:12:45 PM(UTC)

Rank: Advanced Member

Posts: 1,167
Location: Boulder

Hi All!

Sorry for this hiccup. Our Development Team has identified a the issue stemming from files that are downloaded to Garmin Connect first and then uploaded through Device Agent. Meanwhile, you can download directly using Device Agent:

The fix should be live soon! If the above doesn't help you, please submit a ticket here so we can take a closer look at your files. Make sure to let us know your exact steps taken in the download/upload:http://www.trainingpeaks.com/support/

Tammy Sadle
Support Manager
Peaksware, LLC

Pls do not private message; submit a ticket:
http://www.trainingpeaks.com/support/
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