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I have installed the Device Agent, but it appears that the computer and the watch are not communicating. I get a "Waiting for PC ..." message that doesn't go away. Has anyone else had a similar experience? I tried updating the firmware but was unsuccessful. The firmware update has a ghx extension which was not recognized by my computer when I tried to run it. I'm running Windows 7 on a PC purchased Dec. 2009. The Timex Ironman GPS watch was just purchased a week ago. Any help would be sincerely appreciated.
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i am having the same issue now. not sure what to do.
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Rank: Newbie
Posts: 2
Location: Columbus
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I don't have this problem. My Timex has also been recently purchased.
The waiting for PC will keep appearing on the watch even after you start Timex Device Agent. The boxes in the top row of the Device Agent should provide the information from your watch when it is connected to your computer in PC download mode (i.e., when your watch says waiting for PC). Click the download button and your workouts should be downloaded. Click Save (bottom right) and they will be saved in your account. You can then log in to see the results.
I run Device Agent on Mac OSX-Lion. There might be an issue with the PC version.
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Rank: Advanced Member
Posts: 1,121
Location: Boulder
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Often there is one of a few things that are causing this error: 1. You are mistakenly downloading the wrong Timex Device Agent; there are two, so make sure that you are downloading the one specifically for the Global Trainer here: http://timexironman.trai...ks.com/device-agent.aspx2. Your watch is not making proper contact with the 'teeth' of the cable; make sure it is charging properly and give it a good jiggle ;-) 3. Make sure your watch is in PC Sync mode Let me know if you are still having trouble. Tammy Sadle Support Manager Peaksware, LLC Pls do not private message; submit a ticket: http://www.trainingpeaks.com/support/
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Rank: Newbie
Posts: 1
Location: Great Lakes
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I to am having the same problem with the file extension.
I know that I have downloaded the proper device agent.
Everything else works fine.
The software will not let me download any data from the watch but i can see it on the device agent screen show you. Says nothing is connected
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Rank: Advanced Member
Posts: 1,121
Location: Boulder
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Please submit a support ticket as we have found some specific troubleshooting tips for unique situations that will help you. The device driver installation may be 'hanging' and a complete shut down (5 mins or more) of your computer and reboot may resolve. We are here to help you in support! Tammy Sadle Support Manager Peaksware, LLC Pls do not private message; submit a ticket: http://www.trainingpeaks.com/support/
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Hi,
I'm having exactly the same problem, downloaded the latest firmware, which all went well. Now I can't connect to my host computer, I have version 70 installed on both my Mac and PC and neither will see the watch.
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Rank: Advanced Member
Posts: 1,121
Location: Boulder
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Steven, We can help you via a support ticket. Thanks! Tammy Sadle Support Manager Peaksware, LLC Pls do not private message; submit a ticket: http://www.trainingpeaks.com/support/
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Same problem here. I have been using the watch for a year, and the watch is no longer detaected on both Mac and PC. The firmware is still 3.14, and 3.0.74 for the Agent.
I opened a ticket and currently exchanging solutions with a support person...
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